Policies

Shipping Policy

• Orders are processed within 2–3 business days.

• Flat rate shipping: $5 (U.S. only).

• You’ll receive a tracking number once your order ships.

• Poca Luz Co is not responsible for delays once packages are with the carrier.

Return & Exchange Policy

• Due to the handmade nature of our jewelry, all sales are final.

• If your item arrives damaged or defective, please email us within 7 days of delivery here.

Privacy Policy

• Your information is only used to process and ship your order.

• We’ll never share or sell your personal data.

• If you opt into emails at checkout, you’ll receive updates and promotions — you can unsubscribe anytime.

Terms of Service

• By purchasing, you agree that items are for personal use only (not resale).

• Prices, designs, and availability may change at any time.

• Poca Luz Co reserves the right to refuse service for fraudulent activity.